Providing fast service to our customers is our top priority. Our flexible support structure and industry standard product design will keep your downtime to a minimum. When problems arise our comprehensive technical library, OEM training and email/phone support will compliment your existing IT capabilities. To expedite your service, we recommend you follow the steps below before contacting us.

• Documentation. Check the quick start guide or the complete user manual for setup and configuration issues.
• Online Support. Our 24x7 online support website provides easy access to technical information, solutions and suggested configurations.
• Online Technical Library. Our 24x7 online Technical Library provides additional information about network configurations and general NAS issues.
• Contact your Hardware Vendor or Reseller. The manufacturer of your product or the reseller who sold it to you is qualified to perform field repairs and warranty service. Your VAR may also complete any non-warranty maintenance and administration. For a list of certified dealers in your area visit our support website.
• Software Updates. Software upgrades and updates are available for free download from our web-site.
• Next-Business-Day Software Delivery. In the unlikely event you suffer from corrupted software (power outage, failed flash memory card, etc), upon approved RMA, we provide advanced exchange of replacement software (credit card secured) within one business day. All warranty returns must have an RMA number from Darma. Your dealer or OEM can provide non-emergency software replacement.
• E-Mail Support. Free electronic mail support is available at support <at> darma.com. Your message will be forwarded to the appropriate technician, who will respond to your support question in a timely manner.
• OEM Telephone Support. The Darma OEM support center is available 9AM to 5PM Monday-Friday MST.
• End User Telephone Support. End user telephone support is available with per incident fee.
• General Network and Administration Issues. Support for general network configuration issues is available on our support site and your authorized dealer or OEM.